Refund & Cancellation Policy
Last updated: May 16, 2026
This Refund and Cancellation Policy ("Policy") outlines the conditions under which guests may cancel bookings and receive refunds, and the obligations of hosts in the event of a cancellation. This Policy forms part of the CampMeUp Terms of Use.
All monetary amounts are stated in the currency used at the time of booking. Service fees are non-refundable unless otherwise stated.
1. Cooling-Off Period (24-Hour Full Refund)
Regardless of the host's cancellation policy, guests are entitled to a full refund (100% of total amount paid) if:
- The cancellation is made within 24 hours of booking, AND
- The check-in date is at least 7 days away at the time of cancellation.
This cooling-off period applies to all booking types. It is designed to protect guests who book by mistake or change their plans immediately after booking.
2. Host Cancellation Policies
Hosts choose one of three cancellation policies for each listing. The active policy is displayed on the listing page and at checkout before payment.
Flexible
| Cancellation time | Refund to guest |
|---|---|
| More than 24 hours before check-in | 100% of accommodation fee |
| Within 24 hours of check-in | 0% (no refund) |
Moderate
| Cancellation time | Refund to guest |
|---|---|
| More than 5 days before check-in | 100% of accommodation fee |
| 3–5 days before check-in | 50% of accommodation fee |
| Less than 3 days before check-in | 0% (no refund) |
Strict
| Cancellation time | Refund to guest |
|---|---|
| More than 14 days before check-in | 100% of accommodation fee |
| 7–14 days before check-in | 50% of accommodation fee |
| Less than 7 days before check-in | 0% (no refund) |
Note: The CampMeUp service fee is non-refundable in all cases, unless the booking is cancelled under the 24-hour cooling-off period or due to a host cancellation.
3. Host-Initiated Cancellations
If a host cancels a confirmed booking, the guest will receive:
- A full refund of all amounts paid, including the service fee.
- Priority rebooking assistance from the CampMeUp support team.
Hosts who cancel frequently may have their listings suspended or removed from the platform.
4. Extenuating Circumstances
CampMeUp may issue a full refund outside of the standard cancellation policy in cases of verified extenuating circumstances, including:
- Death or serious illness of the guest, host, or immediate family member (documentation required)
- Government-declared travel restrictions or border closures
- Natural disasters, fires, or severe weather rendering the property inaccessible or uninhabitable
- Declaration of war or acts of terrorism at the destination
To request a refund under extenuating circumstances, contact support@campmeup.com with supporting documentation within 72 hours of the event.
5. Listing Not as Described
If a listing significantly differs from its description (e.g., missing amenities, unsafe conditions, wrong location), guests may submit a claim within 24 hours of check-in by contacting support@campmeup.com. CampMeUp will investigate and, if the claim is validated, issue a partial or full refund at its discretion.
6. RV / Caravan Delivery Cancellations
For trailer delivery and setup bookings, additional terms apply:
- Delivery fees ($4.50/mile) are non-refundable once the delivery trip has commenced.
- Setup service fees are non-refundable once setup has been completed at the campsite.
- Cancellations for delivery/setup bookings follow the host's selected cancellation policy for the accommodation portion.
7. How Refunds Are Processed
Approved refunds are processed through Stripe to the original payment method. Processing times:
- Credit/debit card: 5–10 business days
- Apple Pay / Google Pay: 3–7 business days
CampMeUp is not responsible for delays caused by the guest's bank or card issuer.
8. Disputes
If you believe a refund decision was made in error, you may file a dispute within 30 days of the decision by emailing support@campmeup.com. CampMeUp's decision on disputes is final. If you have concerns about a Stripe-processed charge, you may also contact Stripe directly or initiate a chargeback through your bank.
Please note: initiating a chargeback without first attempting resolution through CampMeUp may result in account suspension pending investigation.
9. Contact
- Support: support@campmeup.com
- Address: CampMeUp Ltd., [Company Address Placeholder]